Read About Our Success Stories and Testimonials
Nurturing the Fertile Heart, One Woman’s Story
A Gift for you from the Dalai Lama
“Mike is truly a dedicated, concerned, caring and knowledgeable professional and … I think he brings a unique perspective to our field.”
Joel H. Batzofin, MD, FACOG
Medical Director, Batzofin Fertility Services
Read About Our Success Stories and Testimonials
My husband and I had been trying to have a baby for 8 years. The reason for my infertility is endometriosis and high FSH level (poor egg quality). Our first IFV failed because of poor egg quality. We were totally disappointed; furthermore, our Assisted Reproductive Technology's (ART) physician suggested thinking of other ways of becoming parents, such as adoption or egg donor, saying my chances of getting pregnant with a 2nd IVF were less than 10%.
He also mentioned a study saying that acupuncture combined with IFV has increased the success in pregnancy rates. I decided to start acupuncture, but just to feel better, trying to relax my mind and body after all I had been through. I also went to see a reflexologyst and she encouraged me to change the acupuncture doctor I was seeing for someone who will combine acupuncture with Chinese Herbal Medicine.
I learned about Mike through the Internet. He has been such a blessing in our lives as he gives you all the support and hope you need in those difficult moments. Mike explained to us that we could go ahead with his acupuncture and Chinese Herbal Medicine treatment for 4 months and see if we could achieve pregnancy in a natural way. If that did not happen, he recommended trying a second IVF, but this time in combination with the acupuncture and Chinese Herbal Medicine.
It was then when I decided to put all my effort in this challenge and I prepared my body and mind for 6 months practicing reflexology, yoga and Mike's treatment. During the treatment sometimes I felt that this was not going to work and I was really getting tired; but Mike kept telling me that he knew I could do it and he felt good about this case.
After four months Mike suggested to test my FSH level again and surprisingly it had lowered since the last one taken. Both, Mike and I felt this was the right moment to go ahead with a second IFV and continue with his treatment, as my body was ready and my FSH level showed an important change.
I got ready physically and mentally, I spoke to my ART physician and he said he was willing to work together with Mike and me, but he said I should not forget that my chances were less than 10%. I decided to put all my effort in this and kept focused and positive, thinking "I can do it".
On October 10th we happily received the great news that after 9 years I was finally pregnant and not only that: We were blessed with twins!!
My baby boys were born on May 3rd, 2004 and although they were born prematurely they are doing well and have brought happiness to our lives. They are truly a blessing as well as all my physicians.
If you suffer from infertility I truly believe that Traditional Chinese Medicine helped me getting pregnant in combination with my ART physician and his embryologist methods. We do not know exactly which specific method made it work; acupuncture, reflexology, positive mind, prayers, chinese medicine, modern ART or all together.
But to all the people who help us on a direct or indirect way, we are truly thankful.
God bless you all.
CPG.
Dear Mike:
After trying to conceive for 8 long months, and disappointment each month, I reluctantly scheduled an appointment with my ob/gyn. After some simple preliminary testing, it was determined and explained to me that I had elevated fsh. A pretty grim picture was given as I was told I had premature ovarian failure; my chances of pregnancy with my own eggs were slim. Donor eggs were presented as an option. Donor what? I didn't even know what they were talking about and it was presented as no big deal. It was a huge deal to me because I wanted my own biological baby. I was in total shock and then complete devastation set in. I was only 37 years old; how could this be? I cried for days upon days; my emotions ranged from feeling helpless, hopeless, frightened, sad, empty, and angry, yet oh so desperate to have a baby.
A few weeks later, we started our first IUI cycle and I was so excited; I thought this was the solution and I'd be pregnant in no time. I was so sad when my home pregnancy test was negative. I had just spent the last two weeks getting up at 5am, rushing off to the doctor's office, having blood drawn, mixing medications, and getting needles in my belly every night. And for what?
The crying set back in and I was a complete emotional wreck; I could barely get through the day without crying. I felt like I was on a wild roller coaster ride; the ups and downs each month were so agonizing. I couldn't stand to see a pregnant woman or a baby; it was just too painful because my heart ached for this. Although my husband was so supportive, I still felt very lonely, because how could he possibly understand how I felt? My body was failing me, and felt like a failure as a woman. I was so sad and depressed and knew this was only making matters worse. I knew I couldn't go on like this, so I tried to stop crying long enough to pick myself up and educate myself about my diagnosis. I was not willing to accept what I was hearing. I sat at my computer for many, many hours, searching and reading, and spent hours at the bookstore. I was determined to find some kind of solution.
Then one day, while browsing the internet, I found the Resolve website and it had an article about the benefits of acupuncture in the treatment of infertility. Immediately, my interest was sparked because I have always been interested in alternative/complimentary medicine and before I knew it, I was on the phone scheduling an appointment; I figured that I didn't have much to lose. I was excited and anxious for my appointment. By this time, we had started our second IUI cycle and I had several acupuncture sessions. I was thrilled because I had responded very well to the medication and couldn't help but wonder if the acupuncture had made the difference. I thought for sure this was the month that I'd be pregnant, and even expected twins, but disappointment again.
In the meantime, I went to another RE for a second opinion and he delivered more bad news; I also had elevated E2 and again painted a very grim picture. He said donor egg was my only option and wouldn't even recommend IVF for me because it wouldn't work. I was devastated yet again and felt like crawling under a rock.
I just couldn't comprehend how this could be happening to me. I felt so sad for me and my husband; I wanted so much to give him the baby that he hoped and prayed for.
I went back to my first doctor and he was ready to move on to IVF, but I wasn't quite ready for that. I was scared to pursue IVF, but knew it may be necessary. I became totally obsessed with trying to get pregnant every month, researching, reading, etc. It consumed every free moment that I had, but I just couldn't help myself. I didn't know what else to do with myself and I just couldn't let go of this whole idea of infertility.
I decided to continue my acupuncture sessions and start taking the Chinese herbs that were prescribed. It was suggested that treatment could be most beneficial if I continue this regimen for 3 months since I had previously taken fertility drugs, so I decided to make the commitment including the dietary changes that were recommended. After making this decision, I immediately felt a sense of relief. I felt that I had gained some control back in my life because I had felt so helpless. I knew that I was doing something positive and good for myself and that I was giving my body every possible chance to become pregnant. Week after week I traveled 2 hours to my acupuncture session and once a month went for blood work to see how my FSH was.
After the first month, my fsh went from 20.3 down to 12.8. I was so happy and I knew this was the right thing to do; this gave me the encouragement I needed to continue on. The next month my fsh was down to 11.6. During the three months that I did acupuncture and herbs, I never felt better physically. I had more energy than I ever had, and I even lost 15 pounds without even trying. I also felt better mentally and emotionally; I was no longer depressed, my overall stress was reduced, I was happier, I felt in control of my life and my health, and was able to maintain a positive attitude despite our struggle with infertility. I believed in myself and in the choices that I had made.
We started our first IVF cycle in July, and to our surprise and delight, we were successful the very first time. I believe I went into the IVF cycle a very healthy person and this increased my chance of success. It was a dream come true! When the home pregnancy test showed positive, I laughed, and then cried. We did it, we had beat the odds!! Everyday of my pregnancy, I felt truly blessed and that I had my very own special little miracle growing inside me. It was truly an indescribable feeling. Our daughter, Alyssa, is now 6 months old, and I still look at her in disbelief; she is so perfect and so beautiful. I can't believe she is really here. I can't imagine my life without her, and I can't even remember what my life was like before she came into this world.
For those couples that are struggling with infertility, don't believe everything you hear. If I listened to the statistics regarding my chance of success, I wouldn't have a beautiful baby daughter. Educate yourself and know that there are options available to you. There are things you can do to decrease the stress of infertility, to regain some control, and to become healthy. If we decide to have another baby, I will definitely pursue the same treatment.
Caralyn, Angel, and Alyssa P.
Dear Mike,
Hello, how are things with you? I hope you remember me (us), Mary Jean and Ryszard.
We are one of your Success Stories. I just want to tell you we did not forget the big help you have given us to become future parents.
I am now going on my 28th weeks of my pregnancy, so far everything is really going great, just like you said. I refused to do the amniocentesis instead I did the ultra screen and the results came back normal.
I also did the 5 month sonogram, afp test and all came back normal. Unfortunately, we were not able to see the gender of the baby because the legs were crossed and the umbilical cord was in between the legs. It will be a real surprise. I will be going for the 3 hour glucose test tomorrow since my one hour test results was high. I have only myself to blame for it because I as greedy for ice cream and cookies. I am still working at present time and plan to work until I can't handle it anymore.
I hope we still have a spot on your wall to show off our precious miracle. My regards to Kathleen and your family. I always thank the Lord for giving you to us to be an instrument of our miracle of life. Again, thank you.
Forever Grateful,
Mary Jean & Ryszard
Dear Mike,
I don't know how to thank you enough for being there for me during this most difficult time for me. I feel like my life was turned upside down 5 weeks ago when I learned that my FSH was high. I had never even heard of FSH before.
I have been scouring through all the available information on this condition and the more I learn the less I know. I would have been entirely confused if it weren't for your endless guidance. You have been there every single day for me. You have become my infertility mentor.
You have given me more than the invaluable guidance that I have needed. Mike, you have been the only one who has been able to give me the optimistic feelings I need to get throughout this. Whenever I feel like giving up you give me the motivation I need to keep going.
It is too soon to know if I will conceive my biological baby but it isn't too soon to know that you have been the greatest support that I have throughout this difficult time. Between the acupuncture, the herbs, the guidance, and the support I don't know what I would have done without you.
Thank you,
Leslie
Dear Mike,
I'm not sure if you will receive this directly, but wanted to thank you for your patience and understanding when I visited with you last October.
The good news is, you never saw me again because, after only three visits with you, I got pregnant!! We are due in five weeks and deliriously overjoyed to welcome this new life into our lives.
I especially want to acknowledge the incredible compassion you showed to me during the initiation session...you brought a level of humanity to what had become a perfunctory process, and spent far more time getting to know me than my OB/GYN had ever bothered to spend.
Thanks again, and best of luck.
Regards,
Patti S.
Dear Mike Berkley,
I have spent thousands of dollars on numerous treatments over the past years. All without proper diagnoses which caused me so much pain and stress. I had begun to lose faith that anyone could help. More importantly, I also felt that no one cared enough to take the time to give me a proper diagnosis.
All of that changed when I made contact with you. Your sincere, caring manner is a welcome "breath of fresh air". Your approach is so much different from any other Dr. I have been to or heard of. You made sure to "leave no stone uncovered" in my diagnosis. There were questions asked that no one ever even thought to look into. Here is this wonderful Dr. in New York, while I am here in the St. Louis, MO area, and he is the first one to make a proper diagnosis!
After only slightly longer than 1 month of your treatment I feel 100% better than I have in years! My cycle has returned to normal and I now have faith that you will help my husband and I conceive the child that we have wanted for years.
I wish there was a way for me to let the whole world know about you. To tell them …before they waste their money and precious time on Doctors that don't diagnose properly and therefore do not administer the proper treatment…to find you!
Words cannot express how very thankful I am! If anyone ever doubts that you are the right Dr. for them, make sure you tell them to call/email me.
Warm Regards,
Laura M
Dear Mike,
I'd like to thank you and your very friendly staff for helping the miracle to happen. I am 10 weeks pregnant! It's difficult to express all my happiness and excitement, but I'm sure you understand. I'm very grateful for your help and support. I wish you all the best and will always remember what you did for me.
Best regards,
Katerina L
Dear Mike,
LOOK! Look what we did! SUCCESS!
How can my husband and I thank you enough? Every week I came and every week you were kind and supportive and knowledgeable and skillful I had high FSH and through your efforts and ours my cancelled IVF cycle was successful IUI. (The chances of that are normally about 1%!).
Thank you, thank you, thank you!
Sincerely
Alexandra Perce
(And Adrian and Huck)
Dear Mike,
I am thrilled to tell you that I just found out that I am pregnant!! I truly feel the acupuncture helped me relax during a very stressful time in my life. I appreciate all the individual time and care that you took with me at each of my sessions.
I looked forward to coming to see you each week and considered my sessions to be a big part of my path down the long road of infertility treatments. You truly made me feel like this could happen.
Thanks for everything.
Dana
Dear Mike,
We can't thank you enough for the miracle you helped us achieve! With your help and in an amazing five days, we were able lo turn our baby head down to the correct birthing position and save me from having to undergo a C-section. We are thrilled and amazed that such a simple and risk-free procedure could yield such results.
Thank you for sharing your knowledge of the moxibustion procedure with us, thank you dearly for your time, and thank you for your compassion. You are genuinely a blessing to the community and we are eternally grateful for having found you. Thank you ever so much!
Sincerely,
Jana and Anthony
June 8, 2009
Dear Mike,
Earlier this year I began searching for practitioners who could help me through my struggle to get pregnant. Your name came up several times from friends and family members in your field; I am writing now to concur with every bit of praise you received and to express my heartfelt gratitude for helping me through this journey.
At a young age I was informed that I would have a hard time conceiving and that when I was ready, I would need to seek fertility treatment. This became a growing fear, which came to fruition last year. My husband and I realized that we would probably not conceive naturally on our own and we didn’t waste any time to begin working with a fertility doctor. Despite all the warnings I had been given that this would likely happen, one can never really mentally prepare for the frustration and anxiety that comes with fertility difficulties.
From the moment I stepped into your office, you demonstrated a combination of professionalism and warmth. Your calm demeanor and breadth of knowledge made me feel immediately comfortable in your care. After several months of medical treatments, I experienced a massive migraine attack, which had me in-and-out of the hospital for several months. This refractory headache forced me to put my hopes of pregnancy aside while I attempted to aggressively treat the pain. Though I could not move forward with medical fertility treatments, I continued to return to your office each week. I found that it was the only place where I could truly relax, and maintain a sense of hope that some day my pain would stop.
As we discussed my difficulties with fertility, you also addressed my headache with creativity and flexibility, always thinking of alternative treatments for me to try. Even when I lay crying throughout treatments you were always patient and reassuring. You helped me to think positively, and that alone was a gift.
Three months ago, I discovered that I was pregnant…and you were one of the first people I chose to contact. It feels like a miracle that we were able to conceive during such a difficult time. Though my headache persists and I continue to work with my doctors to get some relief, the fact that I know that I have a little baby on the way gives me a level of strength to cope that I didn’t know I had.
Thank you for your unending compassion and support throughout this past year. I have no doubt that you played an important part in this miracle. My husband and I will be running to your office again when we are ready for our next miracle.
With warmth and gratitude,
Gloria
NURTURING THE FERTILE HEART, ONE WOMAN'S STORY
Somewhere out there is a little girl whose luminous smile is a reminder of the beauty of life. Adira, who is eight now, knew exactly when she wanted to come into this world. However, her plans for her birth did not quite dovetail with her parents' timetable. Mom and Dad dearly wanted to help Adira make her debut but more than one doctor told them it was a physical impossibility.
"When I was 42 I was diagnosed with an allegedly hopeless FSH, which supposedly meant I could not conceive a biological child," says Adira's mother, Julia Indichova. Indichova, whose FSH level was 42, got the same blunt assessment from a series of medical specialists but she never gave up her dream of having her second child. At first she felt frustrated, then depressed by the chorus of hopeless professional opinions. Finally, with the firm support of her husband, she methodically coordinated her own physical, emotional and spiritual rebirth.
"After a year of depression and after being turned down by everyone in the medical profession I began doing my own reading and research," she says.
"Gradually I created a self-healing regimen for myself. Eight months later I conceived without intervention." Indichova was 44 when she gave birth two years after she had been told that she wasn't capable of conception.
Indichova's regimen included a shift away from the empty calories of junk food and into a wholesome vegetarian diet fortified with organic produce and juice supplements.
She also developed an exercise routine, practiced yoga, selectively used alternative medical therapies such as acupuncture and Chinese herbal medicine, and, very importantly, channeled and focused her energy through affirmative meditations.
A GIFT FOR YOU FROM THE DALAI LAMA
1. Take into account that great love and great achievements involve great risk.
2. When you lose, don't lose the lesson.
3. Follow the three R’s: Respect for self, respect for others and responsibility for all your actions.
4. Remember that not getting what you want is sometimes a wonderful stroke of luck.
5. Learn the rules so you know how to break them properly.
6. Don't let a little dispute injure a great friendship.
7. When you realize you've made a mistake, take immediate steps to correct it.
8. Spend some time alone every day.
9. Open your arms to change, but don't let go of your values.
10. Remember that silence is sometimes the best answer.
11. Live a good, honorable life. Then when you get older and think back, you'll be able to enjoy it a second time.
12. A loving atmosphere in your home is the foundation for your life.
13. In disagreements with loved ones, deal only with the current situation. Don't bring up the past.
14. Share your knowledge. It's a way to achieve immortality.
15. Be gentle with the earth.
16. Once a year, go some place you've never been before.
17. Remember that the best relationship is one in which your love for each other exceeds your need for each other.
18. Judge your success by what you had to give up in order to get it.
19. Approach love and cooking with reckless abandon.
YOUR COMMENTS CAN INSPIRE OTHERS
If you have been helped in your journey to conception by The Berkley Center for Reproductive Wellness, we would love to hear from you. It is so important for us and others to hear your stories, so please call this toll free number, 1.800.609.9006 ext 3686, and record your experiences, comments, and thoughts about your time spent with us. Your recording will be posted on our website.
We know that many others have been and will continue to be inspired by this type of ‘journaling.’ So, we would be extremely grateful for your participation so that others may be inspired by your success!
Again, thank you for taking the time to encourage others so that they too can see that hope is based upon real possibilities!
Mike Berkley, L.Ac., DA(RI)
Founder and Director, The Berkley Center for Reproductive Wellness
HOPE
If you are reading this, chances are you are one of the 6.1 million couples experiencing infertility. You know firsthand the sadness, anxiety and frustration of the struggle to have what comes seems to come so naturally to so many. You simply want to know the joy of holding your baby in your arms. In your darkest moments you wonder if this dream will ever become reality.
You are far from alone. Infertility is on the rise in recent decades. No one knows for sure what the cause of this increase is. Environmental toxins, a more stressful lifestyle, the fact that more couples wait to have children until later in life, these or a myriad of other reasons may be the cause of this growth in infertility. For the couples who are struggling to fulfill the dream of parenthood, the struggle of millions comes down to hoping for one very personal miracle.
Many couples are now turning to Traditional Chinese Medicine (TCM) and acupuncture, either as a standalone treatment or as part of an integrated treatment plan. While TCM and acupuncture are still new concepts in the West their solid record of success in treating infertility goes back thousands of years. Modern Western medicine has only recently begun to explore the many uses of TCM and acupuncture for infertility, among other disorders. Studies show that acupuncture is an effective method of dealing with infertility. Some studies show an increased success rate with IVF and IUI of up to 30 percent when acupuncture is included in the treatment process.
Traditional Chinese Medicine is very different from Western medicine in its focus, its basic beliefs and in its approach to the patient. Western doctors typically look for a problem and try to fix that isolated problem. Patients with a particular disease are treated in much the same manner, no matter their emotional state, diet, body type, or other differences. Traditional Chinese doctors look at the whole person and try to achieve balance and harmony within that person. They will evaluate emotions, symptoms that may appear to be unrelated to the primary complaint, energy flow and many other things. When the body is in balance it naturally performs the way it is supposed to perform, including its ability to create a child. In other words, before planting a seed, one must prepare the soil and ensure that the environment is right for that seed to grow.
Infertility is an incredibly personal trial, yet it requires sufferers to reveal the most intimate and personal details of their lives to a seemingly endless stream of medical professionals. Before you invite the Berkley Center Team to accompany you on your journey to family, we thought you’d like to know more about us.
Mike Berkley, is the Founder and Director of The Berkley Center for Reproductive Wellness, in New York, City. He is licensed and Board Certified in Acupuncture in the States of New York and Connecticut, and licensed in the State of Rhode Island. Mike is also Board Certified in Clinical Herbal Medicine by the National Certification Commission for Acupuncture and Oriental Medicine.
Mike began treating infertility patients in 1997. His entire practice is devoted to reproductive medicine. The Berkley Center is world renowned in treating reproductive disorders with acupuncture, herbal medicine and nutrition.
Mike devoted his entire practice to treating infertility after one of his early patients became pregnant. Overcome with emotion she explained that she had struggled with infertility for years. She became pregnant under his care and that changed both their lives. She became a mom and he became a dad; for it was then that Mike gave birth to the Berkley Center for Reproductive Wellness so he could help as many couples as possible to achieve their goal of starting a family.
Mike is a member in good standing of the American Society for Reproductive Medicine (ASRM); Resolve, New York; American Infertility Association; the National Certification Commission for Acupuncture and Oriental Medicine; the Acupuncture Society of New York; and the American Association of Oriental Medicine. In addition, he is an Advisory Board member of The InterNational Council on Infertility Information Dissemination, Inc. (INCIID). Mike graduated from The Pacific College of Oriental Medicine in New York in 1996.
Success Stories
Infertility can make you feel very alone and hopeless. You are not alone! The following success stories will help you to see that there is hope. Names and some details have been changed to protect patient privacy, but each story is real.
Marleen’s Story
After an 8 year struggle with endometriosis and high FSH levels, Marleen and her husband were told that they had less than a 10 percent chance of success with a second try at IVF. Their Assisted Reproductive Technology (ART) physician suggested that perhaps adoption or an egg donor would give them a better chance of becoming parents. He suggested that acupuncture might improve their odds of success.
Mike suggested that Marleen and her husband devote four months to Chinese Herbal Medicine and acupuncture, fertility massage and prayer to see if they could become pregnant naturally before trying IVF again. Marleen said, “I decided to give this all my effort. Sometimes I felt like this was not going to work, but Dr, Berkley kept telling me that he knew I could do it.” After four months, Marleen’s FSH levels had fallen and she decided the time had come to try IVF again. This time the IVF was successful and Marleen and her husband welcomed twin boys.
Gina’s Story
“I was only 37 years old. How could this be?” Gina said. Her doctor told her that she was undergoing premature ovarian failure and that she should consider using donor eggs.
“I cried for days upon days,” Gina recalled, “My emotions ranged from feeling helpless, hopeless, frightened, sad, empty, and angry, yet oh so desperate to have a baby. I was a complete emotional wreck. I could barely get through the day without crying. I felt like I was on a wild roller coaster ride. The ups and downs each month were so agonizing. I couldn't stand to see a pregnant woman or a baby. It was just too painful because my heart ached for this. Although my husband was so supportive, I still felt very lonely, because how could he possibly understand how I felt? My body was failing me, and I felt like a failure as a woman. I was so sad and depressed and knew this was only making matters worse. I knew I couldn't go on like this, so I tried to stop crying long enough to pick myself up and educate myself about my diagnosis. I was not willing to accept what I was hearing. I sat at my computer for many, many hours, searching and reading, and spent hours at the bookstore. I was determined to find some kind of solution.”
Gina stumbled on an article about acupuncture at the Resolve website. She underwent another IUI procedure after several acupuncture treatments. She visited another reproductive endocrinologist. He too recommended donor eggs, saying that even IVF would not work.
”I was devastated yet again and felt like crawling under a rock,” Gina said. “I just couldn't comprehend how this could be happening to me. I felt so sad for me and my husband. I wanted so much to give him the baby that he hoped and prayed for.”
”I decided to continue my acupuncture sessions and start taking the herbs that Mike prescribed. It was suggested that treatment could be most beneficial if I continue this regimen for three to six months so I decided to make the commitment including the dietary changes that were recommended by their nutritionist, Kathie Alli. I felt that I had gained some control back in my life because I had felt so helpless. I knew that I was doing something positive and good for myself and that I was giving my body every possible chance to become pregnant.”
”After the first month, my FSH went from 20.3 down to 12.8. I was so happy and I knew this was the right thing to do. This gave me the encouragement I needed to continue on. The next month my FSH was down to 11.6. During the months that I did acupuncture and herbs, I never felt better physically and more relaxed emotionally. I had more energy than I ever had, and I even lost 15 pounds without even trying. I also felt better mentally and emotionally. I was no longer depressed, my overall stress was reduced, I was happier, I felt in control of my life and my health, and was able to maintain a positive attitude despite our struggle with infertility.”
“We started our first IVF cycle in July, and to our surprise and delight, we were successful the very first time. I believe I went into the IVF cycle a very healthy person – physically and emotionally and relatively speaking, stress-free thanks to the acupuncture! This increased my chance of success. It was a dream come true! When the home pregnancy test showed positive, I laughed, and then cried. We did it, we had beaten the odds!! Everyday of my pregnancy, I felt truly blessed and that I had my very own special little miracle growing inside me. It was truly an indescribable feeling. Our daughter is now 6 months old, and I still look at her in disbelief. She is so perfect and so beautiful. I can't believe she is really here. I can't imagine my life without her, and I can't even remember what my life was like before she came into this world.”
You can schedule your consultation with Mike by calling 877-965-BABY.
